Have a question about the plant sale? We’ve compiled answers to the most common questions based on customer feedback and testing.

🌱 Ordering & Products

A: All plant sales are final. Once purchased, plants cannot be returned.
Plants are not guaranteed after purchase. Success depends on proper planting, watering, and care once the plants leave our sale. If your plants are struggling, call the Master Gardener Hotline at 910-253-2610 for help.
A: Please let us know at the time of pickup if you have any concerns. We will do our best to offer a replacement (if available) or provide a refund. We are unable to address issues after plants have been taken home.

🛒 Cart & Checkout

A: This can be a little tricky depending on how you’re browsing, but there are a few easy options:
- Click “Add to Cart” multiple times to add one additional plant at a time
- Click “View Cart” and adjust the quantity there
- Click on the plant image to view the full product page, where you can enter a quantity before adding to cart (there is lots of cool extra information there too!)
Any of these options will get you the number of plants you’d like!
A: In some cases, your bank or payment provider may require an extra verification step (such as a security code sent to your phone or email). While this can feel like an extra step, it helps protect you from unauthorized transactions.
This doesn’t happen for every purchase—it depends on your card and payment method. We appreciate your patience as this added layer of security helps keep your information safe.
A: Auto-fill behavior can vary depending on your browser and device settings. In some cases, selecting a suggested address may not fully populate the checkout fields. If that happens, simply type in your information manually to complete your order.
We apologize for the inconvenience and appreciate your patience!

A: Orders will be available for pickup on Friday, May 1. Please sign up for a pickup time using SignUpGenius. If Friday doesn’t work for you, please email us at plantsales@bcmastergarderva.org and we’ll do our best to make alternative arrangements.
A: Pickup will take place in the parking lot behind the Extension Office at:
25 Referendum Dr NE, Building “N”, Bolivia, NC 28422
Please schedule a time for pickup so that we will have your order ready for you! We’ll also have additional plants available for purchase at a discount and Master Gardeners on site to answer your questions.
A: Customers are responsible for transporting all purchased plants. We recommend bringing boxes or containers to help secure your plants for the trip home.

A: We’re aware that the filter feature can occasionally be a bit buggy on mobile devices, as it’s still in beta from our website platform. If your screen freezes or doesn’t respond after applying a filter, try tapping “Clear” and then selecting your filter again—this usually resolves the issue. Refreshing the browser screen has also worked for some people.
We appreciate your patience as we work within the platform’s current limitations!
A: We use the free version of SignUpGenius to keep our costs low, which means you may see ads or prompts for donations to other organizations. These are not associated with our plant sale and can be safely ignored.